Technical Project Manager

We are looking for a highly organised and technically proficient Technical Project Manager to lead the delivery of complex client projects within our BPO environment. This role bridges the gap between technical implementation and business outcomes, ensuring projects are delivered on time, within scope, and aligned with client expectations.

As a Technical Project Manager, you will work closely with developers, system architects, QA, and business stakeholders to manage timelines, resources, risks, and communications. You will be responsible for managing both agile and traditional project lifecycles, depending on client needs, and must have a strong understanding of software development processes and IT infrastructure.

Why Work With Ryoss?

We believe great people deserve great support, on and off the clock. When you join Ryoss, you get more than just a job. You get:

• Career Growth Support: Scholarships, mentorships, personalised career planning, and free access to our online learning hub. We even co-fund training with our clients.
• Well-Being First : Gym or wellness allowance, mental health support, comprehensive medical cover (with family options), and a range of insurances to protect your future.
• Lifestyle Perks: Monthly Grab card for transport and dining, home internet backup, entertainment discounts, birthday gifts, and wellness reimbursements.
• Flexible, Supportive Culture: Wellness leave and a positive environment where your growth and happiness actually matter.

We work hard to create a culture that feels like family, supportive, respectful, and fun. You’ll work with great clients, do meaningful work, and be part of a team that’s here for the long haul. At Ryoss, we’re building a workplace that works for real life. Come grow with us.

Key Responsibilities:

• Manage the end-to-end delivery of technical projects for multiple clients, including software builds, systems integrations, and infrastructure upgrades.
• Collaborate with internal technical teams and client stakeholders to define project scope, objectives, deliverables, and success criteria.
• Develop detailed project plans, schedules, and resource allocations.
• Monitor project progress and ensure key milestones and deadlines are met.
• Identify, assess, and manage risks and issues, escalating when necessary.
• Facilitate regular status meetings, sprint reviews, and reporting sessions.
• Ensure clear and consistent communication between technical teams and non-technical stakeholders.
• Maintain project documentation, change logs, and post-implementation reviews.
• Support continuous improvement efforts by contributing to internal delivery processes and knowledge sharing.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience managing technical projects, ideally within a BPO, MSP, or consultancy environment.
• Strong understanding of software development life cycles (SDLC), DevOps, and/or ITIL practices.
• Demonstrated experience in delivering web or software-based projects, infrastructure rollouts, or systems migrations.
• Proficiency with project management tools (e.g. Jira, Trello, Asana, MS Project).
• Excellent stakeholder management, negotiation, and presentation skills.
• Ability to translate technical requirements into business language and vice versa.
• Project management certifications (e.g. PMP, PRINCE2, AgilePM, or Scrum certifications) are highly regarded.