Project Manager

We are seeking an organised, driven, and client-focused Project Manager to oversee the successful delivery of projects within our BPO environment. You will be responsible for planning, coordinating, and executing a variety of client projects, ensuring they are delivered on time, within scope, and to the highest quality standards.

As a Project Manager, you will work closely with internal teams and external stakeholders to manage resources, schedules, risks, and communications. This role is ideal for someone who thrives in a fast-paced, client-service setting and has experience managing projects across a range of functions such as IT, finance, customer service, and operations.

Why Work With Ryoss?

We believe great people deserve great support, on and off the clock. When you join Ryoss, you get more than just a job. You get:

• Career Growth Support: Scholarships, mentorships, personalised career planning, and free access to our online learning hub. We even co-fund training with our clients.
• Well-Being First : Gym or wellness allowance, mental health support, comprehensive medical cover (with family options), and a range of insurances to protect your future.
• Lifestyle Perks: Monthly Grab card for transport and dining, home internet backup, entertainment discounts, birthday gifts, and wellness reimbursements.
• Flexible, Supportive Culture: Wellness leave and a positive environment where your growth and happiness actually matter.

We work hard to create a culture that feels like family, supportive, respectful, and fun. You’ll work with great clients, do meaningful work, and be part of a team that’s here for the long haul. At Ryoss, we’re building a workplace that works for real life. Come grow with us.

Key Responsibilities:

• Lead and manage end-to-end delivery of projects for BPO clients, from initiation to closure.
• Define project scope, goals, deliverables, timelines, and resource requirements in collaboration with stakeholders.
• Develop and maintain detailed project plans and documentation.
• Coordinate internal resources and third-party vendors for seamless execution.
• Monitor project progress, manage risks and issues, and ensure timely resolution.
• Communicate project status, updates, and key milestones to clients and internal leadership.
• Facilitate regular project meetings and ensure clear documentation of decisions and action items.
• Ensure projects adhere to contractual obligations, client expectations, and organisational standards.
• Identify opportunities to improve project delivery processes and contribute to continuous improvement initiatives.

• Bachelor’s degree in Project Management, Business, IT, or a related field.
• 3+ years of experience managing projects in a BPO, MSP, or client service environment.
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).
• Proven ability to manage multiple projects with competing priorities.
• Excellent communication, interpersonal, and client relationship management skills.
• Proficiency in project management tools such as Jira, Asana, Trello, or MS Project.
• Strong problem-solving and decision-making abilities.
• Ability to lead cross-functional teams and coordinate resources effectively.
• Project Management certification (PMP, PRINCE2, Agile/Scrum) is highly regarded.