Data Analyst – SQL

We are looking for a detail-oriented and analytical Data Analyst – SQL to join our BPO team. In this role, you will be responsible for extracting, cleaning, analysing, and interpreting data to support client operations and decision-making. You’ll work with large datasets from various systems and provide actionable insights that improve performance, compliance, and business outcomes.

This position is ideal for someone with strong SQL skills, a sharp analytical mind, and a desire to work in a fast-paced, data-driven environment supporting multiple clients across industries.

Why Work With Ryoss?

We believe great people deserve great support, on and off the clock. When you join Ryoss, you get more than just a job. You get:

• Career Growth Support: Scholarships, mentorships, personalised career planning, and free access to our online learning hub. We even co-fund training with our clients.
• Well-Being First : Gym or wellness allowance, mental health support, comprehensive medical cover (with family options), and a range of insurances to protect your future.
• Lifestyle Perks: Monthly Grab card for transport and dining, home internet backup, entertainment discounts, birthday gifts, and wellness reimbursements.
• Flexible, Supportive Culture: Wellness leave and a positive environment where your growth and happiness actually matter.

We work hard to create a culture that feels like family, supportive, respectful, and fun. You’ll work with great clients, do meaningful work, and be part of a team that’s here for the long haul. At Ryoss, we’re building a workplace that works for real life. Come grow with us.

Key Responsibilities:

• Write complex SQL queries to extract, manipulate, and analyse data from client databases.
• Clean and validate data to ensure consistency, accuracy, and reliability.
• Generate regular and ad hoc reports and dashboards to support operational and strategic decision-making.
• Interpret trends, patterns, and anomalies in data to provide insights and recommendations.
• Collaborate with client stakeholders to understand business requirements and translate them into analytical solutions.
• Assist in the automation of reporting processes and development of data pipelines.
• Document data definitions, procedures, and findings in a clear and organised manner.
• Support data quality initiatives and identify areas for improvement in client data management processes.

• Bachelor’s degree in Data Science, Statistics, Information Technology, Business Analytics, or a related field.
• At least 2 years of experience in a data analysis or business intelligence role, ideally within a BPO or shared services environment.
• Proficient in SQL, with experience writing complex queries across large datasets.
• Experience with data visualisation tools such as Power BI, Tableau, or Google Data Studio is a plus.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Understanding of relational databases, data modelling, and reporting best practices.
• Excellent communication skills with the ability to present data insights clearly to non-technical audiences.
• Comfortable working in a fast-paced, client-facing environment with shifting priorities.