Customer Support Representative

We are seeking an enthusiastic and customer-focused individual to join our support team as a Customer Support Representative. This role involves handling client communications and resolving inquiries for businesses based in Australia, with a focus on delivering friendly and reliable service.

As a Customer Support Representative, you will respond to calls, emails, and chats from customers, offering solutions and troubleshooting where needed. You’ll collaborate with internal teams and client representatives to ensure a consistent and high-quality service experience.

Why Work With Ryoss?

We believe great people deserve great support, on and off the clock. When you join Ryoss, you get more than just a job. You get:

• Career Growth Support: Scholarships, mentorships, personalised career planning, and free access to our online learning hub. We even co-fund training with our clients.
• Well-Being First : Gym or wellness allowance, mental health support, comprehensive medical cover (with family options), and a range of insurances to protect your future.
• Lifestyle Perks: Monthly Grab card for transport and dining, home internet backup, entertainment discounts, birthday gifts, and wellness reimbursements.
• Flexible, Supportive Culture: Wellness leave and a positive environment where your growth and happiness actually matter.

We work hard to create a culture that feels like family, supportive, respectful, and fun. You’ll work with great clients, do meaningful work, and be part of a team that’s here for the long haul. At Ryoss, we’re building a workplace that works for real life. Come grow with us.

Key Responsibilities:

• Provide timely and effective responses to customer queries via phone, email, or chat.
• Assist customers in navigating products, services, or account issues.
• Escalate complex cases to appropriate internal or client-side contacts.
• Log all support interactions accurately in CRM or ticketing systems.
• Follow client procedures and scripts while maintaining a helpful tone.
• Offer feedback to improve support processes and documentation.

• At least 1 year of experience in a BPO or customer support role.
• Strong verbal and written communication skills in English.
• Familiarity with customer service platforms (e.g. Zendesk, Freshdesk, HubSpot).
• Comfortable working AU business hours (AEST).
• Ability to remain calm and professional under pressure.
• Strong attention to detail and empathy-driven problem solving.
• Tech-savvy with the ability to quickly learn new systems and tools.