Business Analyst

We are seeking a results-driven and analytical Business Analyst to join our BPO team and support client projects through data-driven insights, process mapping, and requirements gathering. This role is ideal for someone who enjoys solving problems, translating business needs into technical solutions, and facilitating communication between stakeholders.

As a Business Analyst, you will work with clients across various industries to understand their goals, assess existing systems and workflows, and deliver actionable recommendations that support efficiency, performance, and digital transformation initiatives.

Why Work With Ryoss?

We believe great people deserve great support, on and off the clock. When you join Ryoss, you get more than just a job. You get:

• Career Growth Support: Scholarships, mentorships, personalised career planning, and free access to our online learning hub. We even co-fund training with our clients.
• Well-Being First : Gym or wellness allowance, mental health support, comprehensive medical cover (with family options), and a range of insurances to protect your future.
• Lifestyle Perks: Monthly Grab card for transport and dining, home internet backup, entertainment discounts, birthday gifts, and wellness reimbursements.
• Flexible, Supportive Culture: Wellness leave and a positive environment where your growth and happiness actually matter.

We work hard to create a culture that feels like family, supportive, respectful, and fun. You’ll work with great clients, do meaningful work, and be part of a team that’s here for the long haul. At Ryoss, we’re building a workplace that works for real life. Come grow with us.

Key Responsibilities:

• Engage with clients to gather and document business requirements through interviews, workshops, and research.
• Analyse current business processes and systems, identifying inefficiencies and opportunities for improvement.
• Develop clear business cases, user stories, functional specifications, and process flows.
• Liaise between business users, developers, and other stakeholders to ensure mutual understanding of requirements and deliverables.
• Support solution design, testing, implementation, and change management efforts.
• Monitor the progress of initiatives and ensure alignment with agreed goals and KPIs.
• Conduct data analysis and create reports or dashboards to support decision-making.
• Contribute to the continuous improvement of business analysis practices within the BPO environment.

• Bachelor’s degree in Business, Information Technology, Economics, or a related field.
• 2+ years of experience as a Business Analyst, preferably within a BPO, consultancy, or client-facing environment.
• Strong understanding of business process modelling and documentation techniques.
• Experience with requirements gathering, gap analysis, and stakeholder management.
• Proficiency with business analysis tools (e.g. Jira, Confluence, Lucidchart, Visio).
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Knowledge of Agile, Scrum, or other project delivery methodologies is a plus.
• Experience in sectors such as finance, technology, or customer service is highly regarded.